Software Update Instructions

Edward Updated by Edward

INTRODUCTION

Please familiarize yourself with these update instructions before proceeding. Instructions must be followed accurately and in order. Deviations or omissions could render the controller unusable and require it to be returned to the factory for recovery.

If any difficulties are encountered at any point, or you are in doubt on any of the instructions below, then do not proceed any further with the update and contact Vari-Lite for assistance.

Please ensure that backups are taken before proceeding with the update. When performing a software update it is important to ensure that the power supply to your controller is stable and reliable. Power loss during a software update can render your controller unusable.

SOFTWARE UPDATE PROCEDURE

  1. Download the software from the Vari-Lite website (file name example: NeoConsole_Setup_3_X_X_XX.exe) - https://www.vari-lite.com/global/products/neo-software
  2. Copy the software onto a USB key.
  3. Plug the USB key into the console.
  4. On the console, open the Control Panel (Options > More Options > Control Panel)
  1. Go to the Maintenance environment and select “Update NEO Software”. The updated will look for the latest version of the software both on the hard drive first and then any USB key. Confirm that it is the right version. If it’s not the right version, then check the hard drive and remove any old version that exists or correct the version that is on the inserted USB key.
  1. On the console, the User Account Control dialogue box will appear.
  2. Confirm the program name is the correct version of software and click “Yes”.
  3. The NEO software installation screen will appear. Click “Next” and follow all prompts to install the software.
  4. The console will need to reboot to complete the installation.

Once all the software is up to date, you can get on with enjoying the new features in the desk software.

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